Essay: McDonald’s Training Program for Franchises
In order for McDonalds to ensure its franchisees are standardized and maintain the standards set up by McDonalds, it is imperative to look in depth the training program. The McDonalds offers a nine concurrent training program to all the franchisee. The training program commences from restaurant operations, food preparations, serving and cleaning. Due to the diversity on world cultures and different locations, the franchisee are further trained regionally on leadership, management, team management, multicultural communication and customer service. The franchisees are further required to recruit and motivate its employees on operations in the franchises. In the last couple of days of training, the franchisee is trained on how to account on profit and loss accounts, ordering and stock management. The franchisees are further required to follow the legal framework of the economy under which they are operating. The legal framework dictate the employment terms and the minimum terms of employment. Despite the region or location of a franchise, all the operations of McDonalds franchise are ran uniformly and this really motivates the employees of McDonalds.
After the training, McDonalds through it inspectors ensures that they offer simultaneous assistance to the franchisees whenever the need arises. This is because the success of McDonalds is directly linked to the franchisees. To ensure the success of the franchises, McDonalds has a team of experts who offer any consultation needed any time any where in the globe and as a result, these consultants are referred to as business partners by the franchises. These consultants are trained on a variety of fields and are updated routinely to make certain that they offer the best available solution to any outstanding problem.