Essay: Management at Meditech
The hierarchy of the Meditech management is such that it is headed by the VP of operations who leads the plant managers and the director of materials management form the procurement side of business and the direct of planning and distribution from the supply side of the business.
The director of the planning and distribution headed the central planning managers, the customer service managers as well as the inventory managers and the logistics managers. Dan Franklin was the Customer Service manager at Meditech who was the first person to recognize the issues being faced by the Meditech Company as highlighted in the above sections.
The reason as to why the customer service manager was the first person to discover and identify the problems being faced by the Meditech company was mostly because of the fact, that he along with others in his department were directly in interaction with the customers.