Essay: Conflict management
In any workplace, supervisors are often faced with the overwhelming task of resolving conflicts that result from numerous reasons such us personality issues, diversity, misbehavior and increased competition, just to name but a few. According to a report by Robert Ramsey in the Supervision magazine following a survey of 150 managers, it was established that the managers spend approximately 18 percent of their work time “acting as a peacekeeper, referee, and mediator for employees engaged in conflict” (Collins & O’Rourke, 2008, p 1). Using three reasons that are fundamental in effective conflict management: intercultural; ethical behavior and creativity, this paper will examine ways through which organizations, corporations and business have enhanced conflict management.
The 21st century living has ushered in direct contact with different people who are from different cultural backgrounds in all manner of lifestyles, from neighborhoods to schools and workplaces. In the United States, for example, minority group members and immigrants represent about 30 percent of the current workforce (Ting-Toomey & Oetzel, 2001, p2) which makes effective intercultural management a critical aspect in the society. Stella Ting-Toomey (1999, p 194) has defined intercultural conflict as “the perceived or actual incompatibility of values, norms, processes or goals between a minimum of two cultural parties over content, identity, relational, and procedural issues.”
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